Refund policy
At TorqueWalls.pk, we want you to be fully satisfied with your purchase.
Returns
We offer a 5-day return policy.
You may request a return within 5 days of receiving your order if the product is:
- Damaged
- Defective
- Incorrect item received
To be eligible for a return, the item must be unused and in its original condition.
Non-Returnable Items
We do not accept returns or exchanges for:
- Incorrect size selection by the customer.
- Change of mind after placing the order.
- Minor variations in color or finish due to screen settings or lighting.
Refunds
Once we receive and inspect the returned item, we will notify you about the approval status.
- If approved, your refund will be processed after verification
- Refunds will be issued to your original payment method or agreed alternative
- Processing time may vary depending on your bank or payment provider
Important Notes
- Custom-made orders may not be eligible for return unless defective or damaged
- Return requests must be made within the 5-day window
- Shipping costs for returns may apply unless the product is faulty or incorrect
Contact Us
For any return or refund requests, contact us via WhatsApp or email with your order details.